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Kingfisher Access

Terms & Conditions

Please ensure you have read, understood and accepted the conditions, by placing a booking you will be deemed to have read and accepted these terms and conditions.


Provisional Bookings

Provisional bookings cannot be made on-line however it is possible to provisionally book a place on a course by calling 0333 666 1881.


An invoice can be issued prior to the start date of the course. Payment by credit card must be received and cleared prior to the start of the course. Payment by cheque must be received at least 10 working days before the course start date to allow for the cheque to clear. Customers paying by bank transfer must send proof of transfer from their bank.
Kingfisher Access reserves the right to refuse admission to a course for any delegate in respect of which the course fee has not been paid prior to the start of the course.
All fees quoted are exclusive of VAT which must be paid in addition to the quoted fee, at invoice date, chargeable at the standard rate then in force.
No Certificates or course reports will be issued until payment has been received in full.

Joining instructions

If joining instructions have not been received prior to the course, please telephone 0333 666 1881


A map of how to get to the venue will be included in the joining instructions.

Course Literature

Course literature is copyright and may not be reproduced without permission.

Onsite training

It is the client's responsibility to ensure that the training facilities and conditions are appropriate to the training provision. Kingfisher Access reserves the right to abandon/ discontinue or rearrange the provision of training where such circumstances prevail that would affect the quality of training to be provided. In the event of cancellation/re-organisation, the client is responsible for costs incurred.
Kingfisher Access accepts no liability for loss except where caused by its own negligence. Such loss shall be limited to the contract value and Kingfisher Access will not be liable for further or consequential losses.


Late arrivals/missed sessions

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.


If you do not attend a course, and you have not previously informed us, the full course fee remains payable.


Substitutions may be made at any time prior to the course start date free of charge.


Kingfisher Access reserves the right to refuse access to its facilities and premises where there is reason to believe that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing or disruptive behaviour. Kingfisher Access will not be liable for any losses or expense (including course fees and consequential damages) incurred by a delegate arising from such an exclusion.



Delegates must inform us in writing of any medical or physical condition which may affect them or others carrying out the training safely. It is the responsibility of each trainee to take appropriate medical advice that they are fit to take part.

Property Liability

Kingfisher Access Limited will not be held responsible for delegate’s personal effects, including motor vehicle theft or any other damage whatsoever.


Kingfisher Access's premises are non-smoking and all delegates are required to adhere to this policy.

Subcontract instructors

Kingfisher Access reserves the right to sub-contract the provision of training to its subsidiaries or associates, and such contractors shall be deemed as Kingfisher Access instructors.

Unforeseen circumstances


Please note all bookings confirmed and then cancelled will be chargeable at 50% and those cancelled within 5 working days will be 100% chargeable.  Cancellations will only be accepted in writing. The date Kingfisher Access receives the cancellation will be regarded as the date the cancellation has been made and appropriate charges will apply.

Any amendments or refund may be subject to an administration charge per change of up to £25 + VAT

Where Kingfisher Access Ltd cancels a course, individuals with confirmed bookings on that course will be offered alternative dates. If none can be provided then a full refund will be given.


Kingfisher Access Ltd reserves the right to alter or amend the advertised content of any course without notice in order to continuously provide a high quality service or due to circumstances beyond our control. Kingfisher Access Ltd will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme content and schedule including cancellation.


In the event of any dispute arising connection with this agreement, representatives of the parties will, within 14 days of a written notice from either Party to the other, attempt to resolve the dispute without recourse to legal proceedings.
If is not resolved either Party may propose to the other in writing that negotiations be entered into with the assistance of a mediator.
If the Parties accept the recommendations or otherwise reach agreement on the dispute, it will be recorded in writing and, once signed by the authorised representatives, will be binding.
If an agreement is not reached within 45 business days then any dispute between them may be referred to Court.